For a new service
Share the domain, software, number of mailboxes or expected server workload. Include your preferred timeline and any services that need to move.
Let’s work through it.
Find help with an existing service or tell us about a new website. Choose the right contact route so your question reaches the right place.
Open a support ticketWhat can we help with?
01 / SALES & NEW PROJECTS
Find the right service.
Ask about packages, server quotes and migration requirements.
Contact Coolhost 02 / EXISTING CUSTOMERSGet account support.
Sign in and open a ticket about your hosting, domain or billing.
Open a support ticket 03 / SERVICE STATUSCheck for updates.
Review published network and service information.
View network statusMAKE YOUR FIRST MESSAGE USEFUL
A few details help us help you.
For a technical issue
Include the affected domain, the time the issue started and the steps that reproduce it. Use the authenticated support channel for account-specific information.
BEFORE YOU CHOOSE
Frequently asked questions
What’s the difference between a domain and hosting?+
Your domain is your website’s address, such as yourbusiness.co.za. Hosting is the space where your website’s files live. You usually need both to publish a website.
Which hosting option should I choose?+
Choose web hosting for a general business website or portfolio, WordPress hosting if you use WordPress or WooCommerce, or the website builder if you want to create your own site with drag-and-drop tools. Use our hosting chooser if you’re unsure.
Can I move my existing website to Coolhost?+
Yes, you can discuss a migration with the Coolhost team. Share your current platform, website size and email requirements so the team can confirm compatibility, scope, timing and any costs before you move.
Is SSL included with web hosting?+
Free SSL is included with our web hosting. SSL encrypts the connection between a visitor’s browser and your website. Check the selected package for the specific certificate and coverage included.
How do I manage my hosting?+
Coolhost’s web hosting includes cPanel access. Existing customers can sign in through the client area to manage their services and contact support.
How is the final price confirmed?+
The prices shown here are starting prices. Review the selected package at checkout, payment period, tax treatment, renewal price and any domain or additional service costs before purchasing.
Need a starting point?
Browse practical explanations of domains, hosting and website migration.