Existing customers
Sign in and open a ticket about your hosting, domain, email or billing. You’ll see every reply in your client area.
Open a support ticketHow can we help?
Get help with an existing service, or tell us about a new website. Pick the route that fits and your question reaches the right people.
Ways to contact us
New website or quote
Ask about packages, server quotes or moving your website. Tell us what you’re building and we’ll suggest the right setup.
Email the teamBilling and invoices
Questions about an invoice, a payment or a renewal. Invoices and receipts are also in your client area.
[email protected]Support[email protected]
Client areamy.coolhost.co.za
What can we help with?
Start with a guide, or go straight to the right service.
Choosing a serviceHosting, email or a server for a new project.Compare hosting
An existing accountBilling, renewals, auto-renew or help with a service.Client area
Moving a websitePrepare the site, mailboxes and DNS for a move.Read the guide
Understanding the basicsClear explanations of domains and hosting.Read the guide
A few details help us help you
Include these and we can usually answer in one reply.
For a new serviceThe domain, the software you use, how many mailboxes you need or the expected server workload. Add your timeline and anything that needs to move.
For a technical issueThe affected domain, the time it started, what you see (an error message or screenshot) and anything that changed just before.
Support questions
Can’t find your answer? Open a ticket.
How do I open a support ticket?
Sign in to the client area at my.coolhost.co.za and open a ticket from Support. You’ll get replies by email and can see the whole conversation there.
Can’t sign in to the client area?
Email [email protected] from the address on your account and we’ll help you get back in.
Where are my invoices?
In the client area under Billing, with receipts for every payment. You can pay by card or Instant EFT there.
Can you help me move my website?
Yes. Tell us where it’s hosted now, how big it is and which mailboxes you use, and we’ll agree the move before anything changes.
New here?
Hosting from R50/mo with a free .co.za for the first year.